Onboarding and Support

Do you provide any technical onboarding support?

A dedicated solution architect can assist you for the architectural design of your project during the onboarding phase and share best practices from other enterprises relying on GraphCMS. Development consulting services can also be requested at a later time. For more information, reach out to our sales team.

What levels of technical support does GraphCMS provide?

If required, our team will provide you with 24x7 chat, email, and phone support. Service level agreements with different levels of support availability ensure that we will take on resolving your most critical issues within less than an 1 hour.

Optionally, your team can be invited into an internal dedicated Slack channel for your organization where our experts and engineers will directly respond to any enquiries specific to your project.

Is there a community of GraphCMS developers to get help from?

Yes! No product can be truly great without a great community, and ours here at GraphCMS is no exception. Join our public Slack channel for access to one of the happiest, smartest and helpful groups of developers around.

What resources and trainings do I have access to as a GraphCMS user?

In addition to our documentation – updated on an ongoing basis – you can also find answers to your questions in our how-to video library. We also offer technical trainings (e.g. webinars) on a regular basis.

Legacy Migration

The migration to the new GraphCMS platform is going to be seamless and fast – for both developers, and content editors. All GraphCMS legacy customers will receive an early notice about the move and sufficient support migrating.

GraphCMS will offer:

  • A free migration tool
  • Several webinars for developers and content creators, in case they have any questions about the new system.